Question 1

Is Subscription just for new customers?

Accepted Answer

No, whether you’re new to Nespresso or an established coffee lover looking to explore further, you can enjoy the benefits of Subscription by Nespresso. If you are a new customer, you might be interested in our coffee machine subscription plans.<http://www.nespresso.com/au/en/subscription>

Question 2

How does Subscription by Nespresso work?

Accepted Answer

Every month or second month, depending on which plan you choose, you’ll receive a fixed amount of Nespresso credit that you can use to purchase coffee or accessories at Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso credit you receive is equal to your payment amount, plus an additional 10% credit as a thank you for being a subscriber.

Question 3

What is Nespresso credit?

Accepted Answer

Your Nespresso credit is added directly to your account for you to use whenever you wish. So whether you want to treat yourself straightaway or save up for a bigger item in the future, the choice is yours. You can check your Nespresso credit balance at any time by logging in online, calling us anytime on 1800 623 033 or visiting your nearest Nespresso Boutique.

Question 4

When do I pay for my plan?

Accepted Answer

The first monthly or bi-monthly amount is due at the time you sign up to your Nespresso subscription plan. Subsequent amounts will be payable every month or second month on the same date of the month as your subscription began. If you would like to amend your payment date, or any other details, you can contact us anytime on 1800 623 033.

Question 5

How is the extra credit applied?

Accepted Answer

As a unique benefit of subscribing to Coffee Subscription by Nespresso, you will receive an additional 10% credit added directly to your account. So if your monthly amount is $75 and the extra credit is 10%, you will receive a total of $82.50 credit in your account each month, as long as you pay your monthly fee.

Question 6

What if I don't use my credit?

Accepted Answer

We know you’re busy. Any unspent credit is retained on your account for as long as your subscription remains active, ready for you to use whenever you need it. If you decide to cancel your plan, your credit will remain valid on your account for 12 months. At the end of this period any unused credit will be automatically converted to Nespresso capsules and sent to you.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, your plan lasts as long as you continue to make your monthly or bi-monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty. Simply go to the My Account/My Subscriptions section on Nespresso.com or contact us anytime on 1800 623 033. However, you will not be entitled to a refund for any monthly or bi-monthly fees already paid at the date of termination.

Question 8

What happens to my credit if I cancel my subscription?

Accepted Answer

When you cancel your plan, your credit will remain valid on your account for 12 months. During this time you can use your credit whenever you like.

Question 9

How soon will credit appear on my account?

Accepted Answer

Nespresso Credit (paid from the linked Debit/Credit Card) will be added to the Nespresso account that is linked to your Membership each month or second month within 5 business days of receipt of the payment in cleared funds.

Question 10

How much credit do I need to place an order?

Accepted Answer

When ordering at Nespresso.com, on the Nespresso app and via phone a minimum order quantity of 50 capsules applies as this helps to guarantee that your coffee is delivered to you in good condition. This means that at times the value of credit available on your Nespresso account may be less than the value required to place the minimum order of 50 capsules. In this case you can choose to wait for your next monthly or bi-monthly credit to be added to your account or cover the difference by placing additional capsules into your basket and purchasing them at checkout. In Nespresso Boutiques your Nespresso credit can be used whenever you wish and no minimum order quantity applies.