SHIPPING & RETURNS

Nespresso delivers your orders wherever and whenever you would like throughout the UAE.

ALL ORDERS

OPTION	COST	DETAIL
Free Delivery	Free	Free delivery on orders of 160AED or more placed before 6 pm for Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al-Khaimah, Fujairah, Umm Al-Quwain and Al Ain within city limits.(EXCEPT SUNDAY)
Western Region	Free	Western Region is scheduled delivery.

WESTERN REGION SCHEDULED DELIVERY:

AREA	SCHEDULED DELIVERY
Western Region	Tuesday, Thursday and Saturday

BOUTIQUE PICK UP (Temporary Suspended)

OPTION	COST	DETAIL
Nespresso Boutique Pickup	Free	Orders placed between 8 am and 6 pm (Monday to Sunday) will be ready for pickup in 3 hours. Orders can be collected at your own convenience from the boutique counter. You may find the nearest boutique to you through our boutique finder: Boutique Locator

ORDER & PAYMENT

ORDER

You may place your order via:

OPTION	DETAILS
Phone	You may call our toll-free number 800NESP (8006377). Our Coffee Specialist are available from 8 am to 6 pm.
Website or Mobile App	Visit our website ae.buynespresso.com. QR Code is available on the homepage to download the Nespresso Mobile App
Nespresso Boutique	You may find the nearest boutique to you through our boutique finder: Boutique Locator

Order your capsules online. So, you’ll never miss a cup. Make a choice from wide variety of coffee, accessories, and machines. Get FREE* delivery on orders of 160 AED or more. *T&Cs apply

Nespresso offers its products within the limits of its available stocks.

PAYMENT

Credit / Debit Card: Payment is due in full before ordered goods are dispatched.

RETURNS POLICY

Need to send something back to us? No problem. Returns are easy with Nespresso.

TYPE OF RETURN AND EXCHANGE	DETAILS
Coffee & Sweet Treats	• Coffee capsules and sweet treats are non-exchangeable nor refundable.
Machine & Accessories	• You have the right to exchange machines and accessories within 14 days of purchase. • Nespresso will only accept products that are returned in an undamaged, unused condition and in their original packaging accompanied by their original invoice. • Products with latent defects must be returned within 14 days of purchase along with the original invoice for the product to be repaired or replaced. • Our policies do not affect your statutory rights.