Caution Notice

Our attention has been drawn by certain consumers that they have purchased Nespresso Machine and/or Coffee Pods from unauthorized third-party sellers wherein they have found various issues such as quality, taste, compatibility of Indian voltage/plug and other safety concerns.

Consumers are hereby cautioned that Nespresso Machines and Coffee Pods sold through unauthorized sellers, third-party websites, or marketplaces may be:

• Counterfeit
• Non-compliant with Indian laws, including food safety regulations
• Technically incompatible with Indian standards (e.g., voltage, plug type, labeling)

To ensure product authenticity, safety, and warranty coverage, consumers are advised to purchase Nespresso Machines and Coffee Pods only from:

• Our official website: www.nespresso.com/in
• Our official Nespresso boutiques
• Our official brand store on Amazon: Brand Store Link

Nespresso or its authorized distributor Thakral Innovations Private Limited shall not be responsible for Complaints, Service support and/or Warranty claims related to products purchased from any other seller.

Nespresso India and its authorized distributor Thakral Innovations Private Limited expressly disclaim liability for any damages or losses arising from the use of non- genuine or non-compliant products.

FAQ 1: My Nespresso machine has a plug that doesn’t match Indian sockets. Is it safe to use?

Answer: No, it is not recommended to use a machine with a plug or voltage specification that is incompatible with Indian standards. Machines not homologated for India may operate at a different voltage (e.g., 110V vs. India’s 220V), which can cause electrical hazards or damage.

To ensure safe usage, please purchase machines through www.nespresso.com/in, our official Nespresso boutiques, or our official brand store on Amazon: Brand Store Link

FAQ 2: Can I claim warranty or service support for a Nespresso machine purchased from unauthorized sellers?

Answer: No. Warranty and service support are only available for Nespresso machines purchased through www.nespresso.com/in, from our official Nespresso boutiques in India, or our official brand store on Amazon: Brand Store Link. Machines bought from unauthorized sellers, online marketplaces, or overseas retailers may be counterfeit or incompatible with Indian specifications (e.g., voltage, plug type, food safety compliance). Such products are not eligible for warranty or service support in India. To ensure authenticity and full support, always purchase from authorized Nespresso channels.

FAQ 3: I bought Nespresso coffee pods from a nearby seller, but they taste different. Are they genuine?

Answer: Nespresso products are sold by its authorized distributor through the following channels:

• Our official website: www.nespresso.com/in
• Our official Nespresso boutiques

If you purchased your products from any other place, there is a possibility that the product may be counterfeit, expired, or not compliant with Indian food safety standards. Such products may affect taste, aroma, and even machine performance.